Digital Inclusion and Exclusion

We are passionate about inclusivity and fairness.

We know that when you are designing a new service, it is easy to become blind to your own bias. We believe that we can use data analysis to understand some of these biases in our attention. Although this is not an easy thing to achieve, we hope to be able to hold a mirror up to our work, and possibly the nature of the work that is going on across the county, and identify areas that are missing from our attention.

We hope that the impact of this will lead to more people being able to access #HelpAndKindness, and also help us to make the information that we provide far more relevant to the widest possible group of users. In part this is an accessibility issue, but we believe that at its heart it is a social-justice issue.

We need to know that we are providing a service that has relevance to people at the margins of our society; those who are displaced, homeless, hidden, isolated, without status, as well as those who are “part of the mainstream”. We are exploring how we can address and reach these people and relate to their circumstances and need. 

Part of our solution is to find grass-roots partners who will be able to use the information we provide and share it in person with those in need, even if the needy person has no access to digital devices or direct access to #HelpAndKindness. Many of our conversations have been exploring these collaborations and thinking about people in the community who are already in touch with those on the margins and those who are at risk of falling through the cracks. These might be medics, police, outreach workers, wayfinders, and employment and benefits workers.

We are also thinking about physical access to the service through libraries. schools, job centres and shops.

If you have any ideas to discuss with us, please let us know.